Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Just So Home, that is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the Just So Home Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Just So Home and use the services.
-Service: refers to the service provided by Just So Home as described in the relative terms (if available) and on this platform.
-Website: Just So Home.”’s” site, which can be accessed via this URL: www.justsohome.co.uk
-You: a person or entity that is registered with Just So Home to use the Services.

Return & Refund Policy

Thanks for shopping at Just So Home. We appreciate your custom. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Just So Home. The main thing to remember is that by placing an order or making a purchase at Just So Home, you agree to the terms relating to returns and refunds specified below.

• You may return your item as long as it is not laundered, is unused, the item packaging complete and labels attached if applicable, and fit for re-sale.
• Your returned item must arrive back with us within 30 days of receipt.
• Items that are returned after the 30 days have expired will not be refunded.
• Please check the item carefully before returning as items that are found to have been used ,washed, or damaged will not be refunded.

If there’s something wrong with the item you purchased on arrival, you must notify us immediately. If you are simply not happy with your purchase and wish to return for a refund please contact us to inform us you intend to return. We do not offer an exchange service.

Refunds

Our products are checked for defects and packaged with care. Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be notified about it and offered either a suitable replacement or a full refund whichever you prefer.

Return Shipping

Just So Home is not responsible for return shipping costs. All return shipping has to be paid by the customer, even if the item had free shipping in the first place. Please pack securely, refuse sacks are not suitable and may result in items becoming damaged in transit. Items that arrive damaged due to unsuitable packaging for transit will be refused by the goods inwards team. Please note that Just So Home is not liable for damages that are caused to the items during return transit or missing parcels.

If we are willing to issue a pre-paid return this will be sent electronically and will require printing. If you are not able to print, we unfortunately cannot honour the pre-paid return and your return shipping costs will not be re-imbursed.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, you are not completely satisfied with any goods received from us, don’t hesitate to contact us for a simple and speedy resolution.

-Via Email: hello@justsohome.co.uk
-Via Phone Number: 01204 658819